At Colorado Center for The Book, we are committed to ensuring the satisfaction of our customers. If for any reason you are not completely satisfied with your purchase, our Refund Policy outlines the conditions, procedures, and timelines for requesting a refund or exchange. Our goal is to provide a fair and transparent process while maintaining high-quality service standards.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
The product must have been purchased directly from Colorado Center for The Book.
Refund requests must be submitted within 30 days of the original purchase date.
Digital products (e-books, online courses, or downloadable content) may be subject to specific terms and may have different eligibility rules.
Physical products must be returned in their original condition, unused and in the original packaging, unless defective or damaged during shipping.
Products that do not meet these requirements may not be eligible for a refund or exchange.
2. Non-Refundable Items
Certain items are non-refundable unless defective or damaged, including:
Gift cards or promotional credits
Downloadable or digital content once access has been provided
Clearance or heavily discounted items, unless damaged or defective
We strive to make these exceptions clear at the time of purchase.
3. Requesting a Refund
To request a refund, please follow these steps:
Contact our customer service team via email or phone using the contact information below.
Provide your order number, purchase details, and the reason for the refund request.
Our team will review your request and provide instructions for returning physical products if applicable.
Once we receive your returned product (if applicable) and verify eligibility, your refund will be processed promptly.
Address: 721 SE 42nd St, Oklahoma City, OK 73129, United States
4. Refund Processing Time
Refunds are typically processed within 7–10 business days after we receive the returned product or approve the digital product refund. The refunded amount will be returned to the original payment method.
Please note that processing times may vary depending on your bank or payment provider.
5. Exchanges
If you wish to exchange a product for a different item, please contact our customer service team. Exchanges are subject to product availability. The original product must meet the same eligibility conditions as outlined above for refunds.
6. Damaged or Defective Products
If you receive a product that is defective, damaged, or incorrect, please contact us immediately. We will arrange for a replacement or full refund, including any shipping costs incurred. Providing photos or details of the issue may help us expedite the process.
7. Customer Responsibilities
To ensure a smooth refund process, customers are expected to:
Follow return instructions provided by our team
Ensure returned items are packaged securely to prevent damage during shipping
Provide accurate contact and order information
Failure to meet these responsibilities may result in delays or denial of the refund request.
8. Policy Updates
Colorado Center for The Book reserves the right to update this Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage customers to review this policy periodically to stay informed about their rights and options.
9. Contact Us
If you have any questions or concerns regarding our Refund Policy or need assistance with a refund or exchange, please contact us:
